Commonly asked questions and answers:

1. What is the membership fee for?

We charge a one-time fee of $20 to cover our administrative processing of the data entry required to register you/your child with our online system. This way, when registering for future classes, you can log in prior to a session beginning to see available classes, reserve a spot in a class, and pay with a credit card online. Or, if you prefer, you can call or stop by to register and we can pull up your file quickly from our system.

2. Do we allow drop-ins?

We do allow drop-ins at the listed prices for children who have paid the $20 membership fee. We need 24 hours advance notice to determine whether there is class and instructor availability.

3. Can I join mid-session?

We do prorate pricing for late entry into a session when class space permits.

4. Can I observe?

If your child is taking a class, we welcome you to stay and watch.

5. Are there make-up classes?

We allow unlimited make-up classes if you call us in advance to let us know that you will be missing your regularly scheduled class. The make-up classes must be completed within the same session that they are missed.

6. Is it okay to drop off my child late / pick up my child early?

Classes usually begin with a warm-up and end with a cool-down so it’s best if the entire class can be experienced. However, we understand the busy schedules involved with city living so if the class needs to be cut slightly short, it’s okay.

7. Do we offer discounts/scholarships?

In order to offer such a convenient location for our patrons, we had to succumb to the cost of operating in a prime neighborhood. We do offer a generous sibling and multi-class discount as well as substantial discounts for referrals.

8. Do we serve food?

No we do not. However, we do order meals and serve juice to children who attend ‘Date Night’ and camps. We are also able to order pizza and cupcakes for birthday parties.

9. Where can I park my stroller?

We have submitted an application with the city to have a bike rack installed outside of the main door so that strollers can be locked there during classes. In the meantime, we will try to make as much room as possible in the main entry to leave strollers. We ask that they stay on the tarp.

10. Can our nanny drop off the child / participate with the child?

Yes. Nanny’s are always welcome as long as a parent has signed the release form for the child.

11.  What number should I list for the ‘emergency contact’?

The emergency contact should be the person and number who will be most available during the period in which the child is attending class. It could include a parent, grandparent, nanny, friend, etc.

12.  What do we need for class?

Comfortable clothes should be worn with socks or bare feet within the gym. Feel free to bring additional toys and a blanket for babies during mommy & me mat classes.

13.  What are the session start / end dates?

Sessions are usually 12-16 weeks long. Start and end dates are available on the class schedules.

14.  Can I pay after class?

We insist that you sign all release forms before the class begins and prefer that you pay beforehand as well. However, if you are unsure about the class at first, you can take the class and decide afterward whether you want to pay a drop-in fee for that day only or register for the entire session. We accept cash, checks, VISA and MC.

15.  Why is there a 24-hour cancellation policy for individual sessions?

When a private session is scheduled, an instructor sets aside that time specifically for that person. With at least 24 hours notice of a cancellation, it is possible for the instructor to find another person interested in that time slot, or attend to a different obligation.

16.  What if I’m having problems registering online?

We understand that using online registration programs is not always easy. Please feel free to call us or stop by Monday through Friday between 9:30-5:30 and we will be happy to take care of it for you.

17. Is there parking?

We do not offer parking. However, there is a parking lot across the street at Belden Center where you can pay to park. In addition, the businesses in that building validate parking if you patronize them (ie. get a manicure at the nail salon or get eyebrow threading at Merle Norman). We also have a large, 3-car length, 15 minute drop-off zone directly in front of our facility.

18. What if my child is at the older end of one age group and on the younger end of the other?

In this situation, it is good to look at the maturity level and athleticism of your child to best assess the appropriate class. However, please feel free to also choose which class best fits your personal schedule. If you would like to enroll your child in a class well outside of their age range, please consult with a coach first.

19. Can I bring my baby with my toddler to a Mommy & Me class?

Baby's may join a Mommy & Me class for free with their registered older sibling until they are walking.

20. How big are the classes?

Typically the classes range from 4-10 participants so that everyone can get enough individual attention. Classes are very active and are designed to keep participants moving without sitting or waiting in line. 

21. How is Jump Ahead different from other kids gyms?

We are a one of a kind facility that is not restricted by the governing rules of a franchise. Therefore, we can continually evolve based on the needs and wishes of our members.

22. How is Jump Ahead different from gymnastics clubs?

We are focused on developing the many wonderful fundamentals that sports and gymnastics can instill in the developing child. However, unlike gymnastics clubs, we are not gearing the lesson plans towards preparing for competitions. Our stress free environment allows children to grow and learn in the hopes of applying their skills to many aspects of their daily lives.

23. Do you donate to school auctions?

Yes! We make donations to local schools ANNUAL auctions through currently participating members of our program.

24. What is the refund policy?

We offer unlimited make-up classes within the registered session. However, on the rare occasion that something prevents a child from doing the make-ups within the same session, we will consider a Jump Ahead credit to be applied to a future purchase (must be approved by an owner).

25. How can I create a class?

First call Jump Ahead and find out if there is space and coaching availability on the day and time that you’re interested in registering. Then find a minimum of 4 participants and have each call in with payment info. The class can then begin at the start of a session or within a session.

26. When can I schedule a private party?

Birthday parties are scheduled on Saturdays starting at noon through early evening. Private parties may be scheduled Monday through Friday during the mid day or after 5:30 PM. It is recommended that you reserve your date and time at least 2 weeks in advance.

27. What if I want to try out a class before becoming a member?

We offer a first time trial class for a $10 fee. The participant must have a signed release form. Participation beyond that trial class will then require the $20 membership fee followed by the normal drop-in/session costs.